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Terms of Service 

Travbeat Ltd
Registered in England & Wales (No. 11793385)
 
  • United Kingdom (Main Office) 17 Peto Street North, London, E16 1RR, United Kingdom
  • Turks and Caicos Office: The Hub, Allegro Way, Grace Bay, Providenciales, Turks and Caicos TKCA 1ZZ
 
Last updated: June 2026
 

 

1. About Us

travbeat provides travel booking and event-related services. In most cases, we act as an agent between you (the customer) and third-party travel suppliers such as hotels, airlines, venues, and transport providers.
 

2. Acceptance of Terms

By using our services or making a booking, you agree to these Terms of Service. If you are booking on behalf of a group, you confirm that you have authority to accept these terms for all travellers.
 

3. Our Role

Unless explicitly stated otherwise, travbeat acts only as an intermediary. This means:
  • Your contract is usually with the third-party supplier
  • Supplier terms and conditions apply to your booking
  • We do not control supplier services or their delivery

4. Bookings

  • A booking is only confirmed when you receive written confirmation from us
  • You must review all booking details and notify us of errors immediately
  • All bookings are subject to availability

5. Pricing

  • Prices are confirmed at the time of booking
  • Prices may change due to taxes, exchange rates, or supplier changes before confirmation
If a confirmed price increases by more than 10%, you may cancel for a full refund.
 

6. Payments

  • A deposit or full payment may be required at booking
  • Deposits are generally non-refundable
  • Full balance is typically due 60 days before travel
  • Failure to pay on time may result in cancellation
We accept card payments and bank transfers. Extra fee may be added to credit card transactions
 

7. Changes by You

Requests to change bookings:
  • Must be made in writing
  • Are subject to availability
  • May incur fees from us and/or suppliers

8. Cancellations by You

  • Cancellations must be submitted in writing
  • Deposits and fees are non-refundable
  • Additional supplier cancellation charges may apply

9. No Shows

If you fail to use any booked service (e.g. do not check in), you will not receive a refund.
 

10. Changes or Cancellations by Us

We may amend or cancel bookings due to operational reasons.
 
If we cancel a booking (other than due to events outside our control), we will provide a refund of payments received.
 

11. Force Majeure

We are not responsible for changes, cancellations, or failures caused by events beyond our control, including:
  • Natural disasters
  • Pandemics
  • War or civil unrest
  • Government actions
  • Transport disruption

12. Accommodation & Travel Services

  • Room types and features are not guaranteed unless confirmed
  • Properties may require local deposits or taxes payable on arrival
  • Facilities and services may change without notice
We are not responsible for supplier overbooking, changes, or service issues.
 

13. Customer Responsibilities

 
You are responsible for:
  • Valid passports, visas, and vaccinations
  • Travel insurance
  • Providing accurate information
  • Your behaviour during travel
We reserve the right to refuse service or cancel bookings for unsafe, illegal, or disruptive behaviour.
 

14. Insurance

You must have appropriate travel insurance covering:
  • Cancellation
  • Medical care
  • Emergency repatriation
 

15. Liability

To the extent permitted by law:
  • We are not liable for acts or omissions of suppliers
  • We are not liable for indirect or consequential losses
  • Our total liability is limited to the amount paid for your booking
Nothing in these Terms excludes liability for:
  • Death or personal injury caused by negligence
  • Fraud or misrepresentation

A16. Complaints

If you experience an issue relating to any service booked through travbeat (including but not limited to villa rentals, hotels, private charters (air or sea), yachts, and transport services):
  1. Notify the supplier immediately
  2. Contact us during your trip so we can assist where possible
Formal complaints must be submitted within 28 days of your return. Failure to report issues during travel may limit the ability to resolve them.
 

17. Data Protection

We process your personal data in accordance with UK GDPR.
We use your data to:
  • Process bookings
  • Communicate with you
  • Share necessary details with suppliers (including villa owners, hotel operators, charter providers, and yacht operators)
We do not sell your personal data.
Contact: explore@travbeat.com
 

18. Website Use

We aim to ensure accuracy but:
  • Content may contain errors or changes
  • Availability and pricing (including villas, hotels, charters, and yachts) are not guaranteed until booking confirmation

19. Governing Law 

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.
 

20. Contact

Email: explore@travbeat.com
 
These Terms do not affect your statutory rights.